Our policies.

Last updated: 8 October 2026

AX Men's Store wants every order to arrive as expected. This policy explains when an exchange, return or refund may be available.

7-day request window

Please contact AX within 7 calendar days of delivery for an eligible size/colour exchange or to report a damaged, defective or incorrect item. Requests made after 7 days may be declined except where applicable law requires otherwise.

Size or colour exchanges

Eligible regular-price items may be exchanged for another available size or colour within the 7-day window. The item must be unworn, unwashed, unused, unaltered, undamaged by the customer, with original tags attached and with the original packaging/accessories supplied.

The customer is responsible for return shipping, re-shipping and any price difference for an ordinary size/colour exchange. Exchange approval depends on stock and inspection.

Returns and refunds

AX does not offer ordinary returns or refunds for change of mind, preference changes, fit preference or because a customer no longer wants an item. A size/colour exchange may still be available under the section above.

A return and refund may be available when an item is genuinely damaged on arrival, defective, deficient, spurious, incorrect, materially different from the characteristics or features advertised or agreed, or delivered late from a stated delivery schedule for reasons other than force majeure. Please provide the order number and clear photos or video showing the issue. AX may require the item to be returned for inspection before approving a remedy.

For a confirmed AX-side issue, AX will bear the applicable return/replacement shipping cost or reimburse a reasonable return-shipping amount supported by proof. Where stock is available, you may be offered a replacement; otherwise an approved refund will be arranged.

Refund method

Approved refunds are not paid in cash. Prepaid-order refunds are sent back to the original payment method where available. If a refund is due for a Partial Cash on Delivery order, any refundable product prepayment is returned electronically; AX may request verified bank or UPI details when needed to complete that refund.

AX normally initiates an approved refund within 5 business days after the returned item has been received, inspected and approved. Banks and payment providers may require additional processing time.

Final sale, hygiene-sensitive and international orders

Items clearly marked Final Sale or Clearance are not eligible for ordinary return or exchange. Innerwear, socks, perfumes, jewellery and other hygiene-sensitive goods are also excluded from ordinary return or exchange once sold.

International orders accepted by special arrangement are not eligible for ordinary return or exchange. These exclusions do not remove any remedy that cannot lawfully be excluded for a genuinely defective, damaged or incorrect item.

How to request help

Email contact@axstore.in, call/WhatsApp +91 89030 44818, or message @axmensstore on Instagram. Support hours are 10:00 AM–10:00 PM, Monday–Sunday. Please include your order number, the affected item, the reason for the request and relevant photos/video where applicable.

Please contact AX before sending any item back. Approved returns should be sent to: AX Unisex Store, NSR Rd, Saibaba Colony, Coimbatore, Tamil Nadu 641011, India.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

Last updated: 8 October 2026

AX Men's Store fulfils online orders from Coimbatore, Tamil Nadu and ships across India.

Dispatch cut-off

AX dispatches every day, including Sunday. Orders successfully placed and verified before 10:00 AM IST are scheduled for same-day dispatch. Orders placed at or after 10:00 AM IST are scheduled for dispatch the following day.

Dispatch may be delayed by stock verification, payment verification, operational disruption, public restrictions or other circumstances outside AX's reasonable control. If a material issue affects your order, AX will provide reasonable assistance.

Standard and Express delivery

Where available for your pincode, AX may offer Standard and Express delivery. Serviceability and the estimated delivery date depend on the destination pincode and the delivery service available at the time of purchase. Estimates shown on the product page or during the order flow are estimates, not guaranteed delivery dates.

Shipping charges

Eligible orders with a merchandise subtotal of ₹2,000 or more receive free Standard delivery. For other orders, and for Express delivery where offered, the applicable shipping charge is shown before the order is placed.

Cash on Delivery

Cash on Delivery is available only for serviceable pincodes and may be offered after the delivery address/pincode is checked.

When the customer selects Cash on Delivery, a COD handling charge equal to ₹40 or 2% of the product bill value, whichever is higher, is added to the order. This is a COD-specific charge and is not applied to online-prepaid orders.

Where Partial COD is offered, the customer prepays 10% of the discounted product value remaining after any AX credit applied online. The remaining product balance, applicable shipping charge and COD handling charge are collected on delivery. The prepayment is part-payment toward the order total, not an additional product charge.

Tracking and delivery attempts

Where tracking is available, AX will provide or display the tracking information associated with the shipment. Delivery partners may make multiple attempts depending on serviceability and operating procedures.

Address, refusal and failed delivery

Please provide a complete, accurate shipping address, pincode and reachable contact details. If delivery fails because of an incorrect/incomplete address, repeated customer unavailability, refusal of an otherwise correct shipment or another customer-attributable reason, the parcel may be returned to AX.

Applicable forward-shipping, return-shipping and re-shipping charges actually incurred may be borne by the customer where permitted.

Cancellations

An order may be cancelled before dispatch by contacting AX as soon as possible. Once an order has been dispatched, AX cannot normally stop the shipment.

Lost or materially delayed shipments

If a shipment appears lost, AX will raise the matter with the delivery partner. A replacement or refund will be arranged after the loss is confirmed or otherwise reasonably established. Replacement remains subject to stock.

AX will reasonably assist with tracking and escalation for material delays. If goods are delivered late from a stated delivery schedule for reasons other than force majeure, AX will provide the return, refund or other remedy required by applicable law.

Last updated: 8 October 2026

These Terms govern use of the AX online storefront and purchases made from AX Men's Store, also operating under the store/trading names AX Store and AX Unisex Store.

Eligibility

You must be legally capable of entering into a purchase. Customers under 18 should use the service and place orders only with the involvement and consent of a parent or legal guardian, as applicable under law.

Accounts and information

Please provide accurate and current information and keep access to your account and devices secure. Contact AX promptly if you believe your account or order information has been used without authorisation.

Products, colour and fit

AX aims to describe products, colours, fabrics, fit, measurements and availability accurately. Screen settings, lighting, production tolerances and fabric characteristics can cause reasonable variation. Fit guidance, including AX Stylist recommendations, is advisory and actual fit may vary.

Price, stock and payment

Prices, discounts and delivery charges shown before purchase apply subject to correction of an obvious technical or pricing error. Stock can change before an order is processed. An item appearing online does not guarantee stock until the order has been accepted and processed.

Online-prepaid payment methods may be offered at checkout. Cash on Delivery may be offered only for serviceable pincodes after the address/pincode is checked.

When COD is selected, a handling charge equal to ₹40 or 2% of the product bill value, whichever is higher, is added to the order.

Where Partial COD is offered, the customer prepays 10% of the discounted product value remaining after any AX credit applied. The remaining product balance, applicable shipping charge and COD handling charge are payable on delivery.

Order acceptance

An order confirmation means AX has received the order. AX may correct a genuine stock, pricing, payment, address or technical issue before dispatch and may perform reasonable payment, address and fraud-prevention checks.

If AX cancels an order before fulfilment, amounts already collected for the cancelled goods will be returned through the applicable electronic payment route.

Dispatch and delivery

Orders successfully placed and verified before 10:00 AM IST are scheduled for same-day dispatch. Orders placed at or after 10:00 AM IST are scheduled for dispatch the following day. Sunday is a normal dispatch day.

Standard and Express delivery may be offered depending on pincode serviceability. Delivery estimates are estimates and are not guaranteed dates. Eligible orders with a merchandise subtotal of ₹2,000 or more receive free Standard delivery.

Cancellations

Cancellation may be requested before dispatch. After dispatch, AX cannot normally stop the shipment.

Exchanges, returns and refunds

Eligible regular-price items may qualify for a size/colour exchange when requested within 7 days and returned unworn, unwashed, unused, unaltered and with original tags and packaging. The customer bears applicable return and re-shipping charges for an ordinary exchange.

AX does not offer ordinary returns or refunds for change of mind or preference.

An item that is damaged, defective, deficient, spurious, incorrect, materially different from the characteristics or features advertised or agreed, or delivered late from a stated delivery schedule for reasons other than force majeure may qualify for replacement, return or refund as required by applicable law after reasonable evidence and inspection.

Final-sale or clearance items, hygiene-sensitive goods and international orders accepted by special arrangement are not eligible for ordinary return or exchange, without removing mandatory remedies that cannot lawfully be excluded.

Failed delivery

If delivery fails because of an incorrect or incomplete address, repeated customer unavailability, refusal of an otherwise correct shipment or another customer-attributable reason, the parcel may be returned to AX. Applicable forward, return and re-shipping costs actually incurred may be charged or deducted where permitted.

AX Stylist

AX Stylist provides shopping, styling, pairing and fit guidance based on AX product data and information you choose to provide. Recommendations, including size and fit guidance, are estimates.

Do not submit passwords, payment credentials, government identifiers or other information that is not reasonably required for shopping or styling assistance.

Acceptable use

You must not attempt unauthorised access, interfere with website security or availability, materially burden the service with automated access, submit unlawful or harmful content, impersonate another person, use AX services to commit fraud or otherwise violate applicable law.

Intellectual property

AX branding, original site design, product photography, copy, graphics, software and other AX-created content are protected by applicable intellectual-property laws. They may not be commercially reproduced or falsely represented as your own without permission.

Third-party services

Some parts of the shopping journey, including payments, analytics, account verification, hosting, delivery and tracking, may be provided by trusted service providers. Their own terms and privacy practices may apply where you interact with their services.

Service limitations

AX works to keep its services accurate and available, but online services can experience interruptions, third-party outages and technical errors. Nothing in these terms excludes liability or a consumer remedy that cannot lawfully be excluded.

Changes

AX may revise these terms when services, operational practices or legal requirements change. The terms applicable at the time of a transaction will normally govern that transaction unless applicable law requires otherwise.

Governing law and disputes

These terms are governed by the laws of India. Subject to applicable consumer-protection law and any forum or jurisdiction that cannot lawfully be excluded, disputes relating to AX shall be subject to competent courts and consumer forums having jurisdiction in Coimbatore, Tamil Nadu.

Nothing in these terms limits any protection or remedy that cannot lawfully be excluded under applicable Indian consumer law.

Last updated: 8 October 2026

This Privacy Policy explains how AX Men's Store, also operating under the store/trading names AX Store and AX Unisex Store, handles personal information when you visit or shop with AX, use an AX account, contact us or use AX Stylist.

Information we may process

Depending on how you use AX, we may process your name, email address, phone number when supplied for an order, billing/shipping address, order and transaction details, products viewed or added to your bag, account information, customer-support communications, device/browser information, IP address, cookie or similar identifiers and information you voluntarily provide to AX Stylist.

AX Stylist

AX Stylist may process messages, product context, style preferences and measurements you choose to provide. If photo styling is enabled and you voluntarily submit an image, that image may be processed to answer the styling request.

Under the current setup, chat transcripts and submitted styling photos are not saved to AX's saved-profile database. Optional measurements and style preferences that you choose to save may be retained for up to 30 days and may be deleted earlier on request, subject to records AX must retain for security, legal or transaction purposes.

Payments

Payments are processed through the checkout/payment services presented to you. AX's custom storefront does not receive or store your full card number, CVV, UPI PIN or online-banking credentials. AX may receive transaction status and references required to confirm and support an order.

How we use information

AX may use information to operate and improve the store; process and fulfil orders; provide customer accounts and support; arrange shipping, exchanges and refunds; provide AX Stylist; secure services and prevent abuse or fraud; maintain necessary business/legal records; comply with applicable law; and measure website/marketing performance where you have consented.

Cookies, analytics and marketing

Essential technologies support functions such as the shopping bag, account/session security and saved preferences. Optional analytics and advertising measurement are not activated by AX until you accept the optional analytics/marketing cookie choice on the storefront.

You can reopen Cookie choices from the AX website footer. Declining optional cookies does not disable essential store functions.

When optional measurement is accepted, AX may process standard commerce and website signals such as page views, product views, add-to-bag activity, checkout starts and technical performance information for analytics and campaign attribution. Where you provide an email address during the shopping journey, AX may associate those consented interactions with that customer profile for lifecycle measurement and relevant marketing eligibility checks; entering an email during checkout does not by itself subscribe you to marketing.

AX does not intentionally send AX Stylist chat content, submitted styling photos, body measurements or saved fit/style profile details to advertising or web-analytics platforms.

Service providers and third-party processing

AX uses trusted third-party services where reasonably necessary to operate the store and related services. These services may support commerce infrastructure, checkout and payments, customer accounts, AI-assisted styling, data storage, hosting, analytics, advertising measurement, shipping, fulfilment, tracking and delivery.

Third-party services may process limited operational, security or service data required to provide their function, according to their own privacy practices and AX's service configuration. Some processing may take place outside your state or country where service infrastructure requires it.

Retention

AX retains information only for periods reasonably required for its purpose, including order fulfilment, support, fraud prevention, accounting, taxation, legal obligations and dispute resolution. Optional saved AX Stylist profile information is configured for retention of up to 30 days. Transaction and compliance records may be retained longer where required or reasonably necessary.

Security

AX uses reasonable technical and organisational safeguards appropriate to the nature of the services. No internet transmission or storage system can be guaranteed completely secure. Please do not send passwords, payment credentials or other highly sensitive credentials through customer-support messages or AX Stylist.

Your choices and requests

Subject to applicable law, you may ask about personal information associated with you, request correction of inaccurate information, request deletion where available, withdraw optional analytics/marketing consent or raise a privacy complaint. AX may need to verify your identity and may retain information that law requires or permits AX to keep.

Children and young customers

A person under 18 should use AX and make purchases only with the involvement and consent of a parent or legal guardian, as applicable under law.

Contact and privacy grievances

Contact Muhammed Nihal AP, Merchandiser / Grievance Officer at contact@axstore.in, call/WhatsApp +91 89030 44818, or message @axmensstore on Instagram.

Address: AX Unisex Store, NSR Rd, Saibaba Colony, Coimbatore, Tamil Nadu 641011, India.

Last updated: 8 October 2026

Business

Legal/business name: AX Men's Store

AX Men's Store also operates using the store/trading names AX Store and AX Unisex Store.

Website: axstore.in

Principal business / online order processing and returns address:
AX Unisex Store
NSR Rd, Saibaba Colony
Coimbatore, Tamil Nadu 641011
India

Retail branches: Sai Baba Colony (NSR Rd), Coimbatore and Thadagam Road / Thadagam Main Rd, Coimbatore. Current directions are published at axstore.in/stores.

Customer support

Email: contact@axstore.in
Call / WhatsApp: +91 89030 44818
Instagram: @axmensstore
Business hours: 10:00 AM–10:00 PM, Monday–Sunday

Consumer grievance officer

Muhammed Nihal AP
Merchandiser / Grievance Officer
Email: contact@axstore.in

Consumer complaints will be acknowledged within 48 hours of receipt, provided with a complaint reference/ticket number, and addressed within one month from receipt, subject to applicable requirements. If resolution requires information from a payment provider, delivery partner or another third party, AX will continue assisting while the matter is investigated.

Returns

Please contact AX before sending an item back. Approved returns should be addressed to the NSR Road address above and include enough order identification for AX to match the parcel to your request.